1. Introduction

 

Mental Fitness Collective Incorporated (“we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy sets out our approach to managing personal information and our obligations under the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

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By providing us with your personal information, you consent to our collection, use, disclosure, and storage of that information as described in this Privacy Policy.

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2. About Mental Fitness Collective Incorporated

 

We are a registered charity improving and building mental fitness through education and training, community initiatives, and fundraising activities. To support our work, we may collect personal information through our website, in person, or via email and telephone.

 

3. What is Personal Information?

 

Under the Privacy Act, “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.

 

4. What Information We Collect and How

 

The personal information we collect depends on how you engage with us, and may include:

• Your name and contact details (email address, postal address, phone number).

• Your donation history.

• Payment details, collected securely by our third-party payment provider (we do not store your card details).

• Communication preferences if you subscribe to updates.

 

We may collect this information directly from you when you:

• Make a donation through our website.

• Subscribe to our mailing list.

• Contact us with an enquiry.

 

We may also collect limited technical information (such as IP address) when you use our website. At present, we do not actively use cookies for tracking.

 

5. Why We Collect and Use Your Information

 

We collect, hold, use and disclose personal information for purposes including to:

• Process and acknowledge donations.

• Issue receipts.

• Provide you with information about our activities, events, and fundraising campaigns.

• Respond to enquiries.

• Comply with our legal obligations.

 

6. Disclosure of Personal Information

 

We do not sell or rent your personal information. We may disclose it to:

• Payment providers (via Wix), to securely process donations.

• Email service provider (Sender), to manage mailing lists and communications.

• Service providers who help us operate our website, IT systems, or fundraising tools.

• Regulatory bodies, as required by law.

 

Some third-party service providers may store or process data overseas. Where this occurs, we will take reasonable steps to ensure your information is protected.

 

7. Storage and Security

 

We take reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification, or disclosure. Personal information is stored securely in systems provided by Wix and Sender.

 

When information is no longer required, we will take reasonable steps to destroy or de-identify it.

 

8. Your Rights and Controlling Your Information

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• Access and correction: You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate or out of date.

• Restricting use: You may choose to restrict our use of your personal information for direct marketing by contacting us or using the unsubscribe option in our emails.

• Anonymity: Where lawful and practicable, you may deal with us anonymously (e.g. making a general enquiry).

 

9. Complaints

 

If you believe we have breached the APPs and wish to make a complaint, please contact us using the details below. We will respond within a reasonable timeframe and do our best to resolve your concerns.
 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone on 1300 363 992.

 

10. Amendments

 

We may update this Privacy Policy from time to time. The current version will always be available on our website.

 

11. Contact Us

 

For questions, access or correction requests, or privacy complaints, please contact us:

Email: contact@mentalfitnesscollective.com.au
Last reviewed: September 2025